Refund & Cancellation Policy
Last updated: 18 July 2026
At EcomXperia (“EcomXperia”) we want you to be completely satisfied with your purchase and we strive to deliver quality products to our customers. This policy explains our returns, refunds, and cancellations.
Mandatory Unboxing Video
Customers are required to record a clear, continuous, and uninterrupted unboxing (open-box) video while opening the delivered package. The video must clearly capture:
The sealed package before opening.
The shipping label.
The package being opened.
The product and all items received.
An unboxing video is mandatory for all claims related to damaged, defective, missing, incorrect, or wrong products. Claims submitted without a valid and unedited unboxing video may be declined.
Eligible for Return/Replacement
A return or replacement request will be accepted only if:
You receive a wrong product.
The product received is damaged during transit.
The product is defective or non-functional upon delivery.
The item received is missing parts or accessories, provided this is clearly shown in the unboxing video.
All requests must be raised within 48 hours of delivery by contacting our customer support and providing:
Order Number.
Unboxing video.
Clear photographs of the product (if requested).
Our team will review the claim and may request additional information before approving a replacement or refund.
Non-Returnable Cases
Returns, replacements, or refunds will not be accepted for the following reasons:
The customer no longer wants the product.
The customer changes their mind after placing the order.
The customer ordered the wrong product, size, color, or variant.
The product does not meet the customer's personal expectations, despite matching the description on our website.
The product has been used, washed, installed, altered, or damaged after delivery.
The original packaging, accessories, manuals, or tags are missing.
No valid unboxing video is provided to support the claim.
Inspection & Approval
All returned items are subject to inspection by our quality assurance team. We reserve the right to reject any return or replacement request if:
The product is found to be used, damaged due to misuse, or tampered with.
The issue reported is not verified during inspection.
The required proof, including the unboxing video, is not provided.
Refunds
Where a refund is approved, it will be processed to the customer's original payment method or by another suitable method, as determined by EcomXperia, within 7–10 business days after the returned product has been received and successfully inspected.
Important Notice
By placing an order on EcomXperia, you acknowledge that you have read and agreed to this Return, Replacement & Refund Policy.
Nothing in this policy limits or excludes any rights that customers may have under applicable consumer protection laws in India.
Contact us
If you have any questions about this policy, please contact us:
EcomXperia
Email: ecomxperia@gmail.com
Phone: +919152527253
Address: Janjiker Street Masjid Bandar, Mumbai, Maharashtra, 400003